Refund & Return Policy

Greetings from Prime Liquidation Warehouse (primeliquidationwarehouse.com). We take great satisfaction in offering our clients huge savings on premium liquidation inventory, wholesale goods, overstock items, and closeout specials. We have developed an open and equitable Refund & Return Policy to safeguard both our customers and our warehouse operations because liquidation stock functions differently from regular retail inventory.

Before making a purchase, please carefully read our policy. You accept the terms, conditions, and deadlines listed below by placing an order on our website.

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Overview of Liquidation Inventory & Sales Terms
Our inventory at Prime Liquidation Warehouse is made up of refurbished goods, overstock items, shelf pulls, and customer returns that are obtained straight from large manufacturers and retailers. Closeout inventory is unique, thus things fall into different categories:

New and Overstock Items: Factory-sealed, unused items in their original packaging. Standard return eligibility applies to these items.

Open-Box & Customer Returns: Examined products that might show traces of minimal handling or light box wear. Returnable if materially flawed or not as represented.

As-Is & Clearance Merchandise: Items with significant discounts that are clearly labeled as “As-Is” or “Final Sale” on the product page. These purchases are completely non-refundable and non-returnable.

Standard Return Window & Eligibility Requirements
At Prime Liquidation Warehouse, we encourage you to make purchases with assurance. You have 30 calendar days from the date of delivery to seek a return if you’re not happy with an eligible order.

Your item must fulfilll the following requirements in order to be eligible for a regular return:

After confirmed carrier delivery, the return claim must be filed within 30 days.

Items must be kept in their original packaging, tags, user manuals, and accessories.

Items must not exhibit any indications of inappropriate treatment, unlawful modification, or physical damage after delivery.

All claims must include a working order number or digital proof of purchase.

Non-Returnable Items & Category Restrictions
Certain product types cannot be returned after delivery for reasons of safety, hygiene, and logistics unless they are damaged or arrive defective during transit:

Items designated as As-Is, Final Sale, or Clearance.

Safety seals on personal hygiene, cosmetics, and health products are broken.

clothing that has been washed, used, or taken off of its original tags.

hazardous substances, liquids, or objects with combustible gasses.

downloaded software licenses, digital goods, and gift cards.

Wholesale bulk mystery boxes and complete pallets for liquidation (barring damage during transit).

How to Initiate a Return (RMA Process)
All returns must be pre-authorized in order to guaranty prompt processing at our processing centers. Packages delivered to our warehouse without authorization may be rejected or processed slowly.

To finish a return, take these actions:

Send an email with your order number, product SKU, and the reason for the return to support@primeliquidationwarehouse.com.

Provide Documentation: When reporting damage or defects, include pictures of the outer shipping box along with a photo or video demonstrating the problem.

Get Your RMA: After it has been examined, our support staff will provide you with a Return Merchandise Authorization (RMA) number along with the proper return address.

Pack & Ship: Make sure the item is securely packed, properly mark the outer mailing box with your RMA number, and use a trackable shipping company to send it.

Return Shipping Costs & Restocking Fees
The underlying reason for the return determines who is responsible for the return shipping costs:

Seller Liability (Inaccurate, Damaged, or Defective Items)

Prime Liquidation Warehouse will pay for all return shipping costs if you receive a defective goods, a damaged shipment, or the wrong item as a result of our error. We will arrange for freight pickup or provide a pre-paid carrier label.

Buyer’s Remorse or Preference

If you return an item because of personal preference, a change of heart, or an incorrect fit:

All return shipping costs are covered by the customer.

Since we are not responsible for missing or damaged products during transit, we advise utilizing a trackable shipping service with delivery confirmation.

To cover warehouse inspection and restocking expenses, a 15% restocking fee may be subtracted from the total refund.

Refund Processing & Payment Methods
Give our inspection team three to five business days after your return arrives at our warehouse so they can assess the merchandise’s condition.

Refunds that have been approved are processed back to the original payment method (PayPal, credit/debit card, etc.).

Bank Processing: Depending on your bank, money usually appears in your account in five to ten business days.

shop Credit Option: For quicker processing on subsequent transactions, you can choose shop credit over a payment reversal.

Items returned with unsealed product boxes, missing original accessories, or slight evidence of post-delivery use may be eligible for partial refunds.

Order Cancellations & Modifications
Orders are swiftly processed by our automated distribution centers. After checking out, get in touch with us right away if you need to change or cancel a purchase. An order cannot be canceled once it has entered our shipment or processing pipeline. In some cases, you have to accept the shipment and use our regular return procedure.
Customer Support & Inquiries
For questions about our Refund & Return Policy, active claims, or return authorizations, reach out to our team:

Website: primeliquidationwarehouse.com

Email: sales@primeliquidationwarehouse.com

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST

Ongoing Projects & Initiatives

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Address

1234 Divi St. #1000, San Francisco, CA 94220

WhatsApp contact

+1 863 373 8350

Email

sales@primeliquidationwarehouse.com